If an IBM maintenance contract is renewed, it may be a good time to re-re-re-issue an IT organization`s support strategy. Many data center managers simply look at the hardware and determine if they want to keep it in service. If the hardware remains useful, they will renew IBM`s contract. However, on the basis of the above information, it is clear that such a decision may be wrong. For each year of IBM support, the IT organization pays more money for less service than it could get from a third-party maintenance provider. And every year, the situation gets worse. As computer equipment approaches “material withdrawal” – IBM`s end-of-sale term – the company`s interest and engineering in the product diminishes and thus supports quality. IBM`s business model has shifted to more service-oriented. But when it comes to server, storage and network hardware, Big Blue is still a device manufacturer. His interests are research, development, marketing and the sale of computer equipment.
IBM certainly benefits from the high margins inherent in maintenance contracts. They benefit all the more when a customer exchanges old appliances, buys new equipment and then enters into a maintenance contract for the new purchase. As a partner of Scott and Scott, LLP, Julie Machal-Fulks leads a team of lawyers representing and defending information technology clients. Their practice focuses on complex litigation that extends to data protection and network security, data protection and crisis management notification, intellectual property litigation, service provider negligence claims and content-based violations, such as copyright and trademark violations in software , the Internet and all forms of material media. Such a quick decision can be a missed opportunity, as there are other important questions to ask. Is IBM the best provider of support? The most profitable? The one that brings the most benefits to the IT organization? One of the most important changes in the latest version of IBM Passport`s advantage agreement is the requirement for customers to manage subscription and support (S-S) for all licenses installed and commissioned or no licenses. Depending on the subscription and support, customers can no longer maintain some of the licenses used. It is important to understand the new requirements in IBM`s agreements and to ensure that employees do not make product support calls if a company does not plan to subscribe. It is possible to obtain a subscription-free support and then be asked to pay a huge penalty for retroactive S-S for this product. The text of the new rule is included below. This leads IBM to do business one way or another. Third-party support-oriented maintenance service providers, such as Z.B.
Park Place Technologies, do other business. We earn our money exclusively from maintenance contracts and have no products to push. This brings us to a form of customer-focused IT support and a blow to IBM: these are great options and a more accurate look. For more information, please contact us for more information on IBM Passport Advantage Agreement Section 3.5.1 (highlighted in the original). THERE IS NO OPTION FOR MAINTAINING IBM SOFTWARE SUBSCRIPTION AND SUPPORT COVERAGE FOR ONLY A PORTION OF AUTHORIZED USE INSTALLED AND IN SERVICE FOR AN IBM PROGRAM AT A CUSTOMER SITE. This reasoning soon leads customers to a conclusion: they should collaborate as briefly as possible with IBM-Support. Many Park Place customers now choose to purchase the hardware without additional support or use IBM as a safety net for a year or two, while integrating and debugging the devices.